Terms and Conditions

Safety is our top priority, please read our Terms and Conditions:

• General Terms
• Please keep in mind that this is a GUIDED tour with SET times and availability. All tours require you to be here 15-20min PRIOR to your booked time to allow for parking delays and check in. YOUR BOOKED TIME IS THE TIME THE SAFETY BREIFING WILL BEGIN. If you miss your booking time or cancel last minute - your tour will be deemed forfeited!
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• Time, Distance and Routes: Please note that the time and distance of our Safaris may vary depending on numerous factors such as weather conditions, water conditions, rider ability and traffic conditions. Depending on the time of the year (peak or off-peak) and tidal movements, the routes of our Safaris may also change. The Duration of tour you have booked is for the allocated time on the water. Meaning, from leaving the dock to arriving back to the dock.
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• Customer Requirements: It is mandatory that all customers must read, write and understand English to be eligible to participate in our safaris. As per Self Hire and Drive Regulations, customers are not allowed to be under the influence of ALCOHOL OR DRUGS at anytime while on Jet Ski Safaris Skis. Integral to our product is a very comprehensive safety briefing which is essential for all participants to view and understand. All participants must complete the accompanying test prior to departure on any of our safaris.
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• Age Restrictions: 16 years old is the age restriction to drive your own jet ski with parental consent to be signed at the marina on the day.  16-17 year olds can not take a passenger unless the passenger is over the age of 18. Children 12- 15 years old can drive a jet ski with an adult on the back. Children must be 7 years and older and a minimum height of 125cm to be a passenger.
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• Weight Restrictions: Our skis can be comfortably twin shared at no extra cost. The conditions are that  the combined body weight does not exceed 200 kg
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• Customer Cancellations/Reschedules: Jet Ski Safaris has a strict cancellation and rescheduling policy which requires a MINIMUM of 48 hours notice prior to departure. If you are unable to attend on the due booking date and you ring us with 48hours notice, we will do our best to reschedule your booking subject to availability. All group bookings require a 7 day notice prior to departure for cancellation. LAST MINUTE CANCELLATIONS OR NO SHOWS WILL NOT BE ACCEPTED AND THEREFORE YOUR TOUR FORFEITED!
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• Cancellation by Jet Ski Safaris or the Activity supplier: Should it be necessary for Jet Ski Safaris to have to cancel due to circumstances beyond their control, a full refund will be made to the customer, if rescheduling is not possible.
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• Weather: Jet Ski Safaris operate in most conditions. Should the weather be very bad due to storms or extreme conditions all reasonable steps will be taken to re schedule the booking, Should this not be possible a full refund will be given to our customers.
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• Gift Vouchers and Activity Supplier Vouchers: Vouchers are non refundable, not transferable and not redeemable for cash.
  Once a booking is made using a gift voucher or a voucher from an activity supplier the same cancellation policy applies as above;  notice of cancellation must be made minimally 48 hours prior to due date. Gift Vouchers purchased with Jet Ski Safaris will not be refunded under any circumstances. If due process of 48 hour notice has not been made the gift voucher will be forfeited.
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• Jet Ski safaris Booking Requirements: BOOKINGS ARE ESSENTIAL!! Jet Ski Safaris NSW requires all tours to be paid in full at the time of booking. WALK-INS will be considered subject to availability.